Team Mug Orange

Shipping Information

Delivery:

UK Shipping on orders over £50 (3-5 days delivery): FREE*

UK Shipping on orders under £50 (3-5 days delivery): £3.95

UK Express Delivery (1-3 days delivery): £6.95

Please note that the delivery times above are from the point of dispatch. Whilst many products are available for immediate dispatch, some items have longer lead times as stated on the product page. Be sure to check the expected availability times before ordering.

Christmas last order dates - To help prevent delivery disappointment due to busy courier networks, we recommend that if placing orders after Tuesday 17th December that you select our Express shipping option. The last recommended shipping date for Express shipping for pre-Christmas delivery is Friday 20th December

Christmas Opening Times

We are closed at times over the Christmas period, during which orders can still be placed but may not be processed or enter the courier network. Our opening times can be found below:

Friday 20th December - Open as usual
Saturday 21st December - Open, Processed orders may not enter courier network
Sunday 22nd December - Closed
Monday 23rd December - Open, Processed orders will not enter courier network
Tuesday 24th December - Closed
Wednesday 25th December - Closed
Thursday 26th December - Closed
Friday 27th December - Open
Saturday 28th December - Open
Sunday 29th December - Closed
Monday 30th December - Open
Tuesday 31st December - Closed
Wednesday 1st January - Closed
Thursday 2nd January - Open as usual

Custom Charges

If you are ordering goods for delivery outside the UK, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be paid by you. It is accepted by you that KTM Direct has no control over additional charges in relation to customs clearance. KTM Direct recommends that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order. You will be the importer of record and responsible for any import VAT and duty that needs to be paid. In addition, any charges for import clearance will be paid by you, the customer. Refunds of any returned order will be of items, not the services incurred.

KTM Direct use Royal Mail for smaller items and DHL for larger items (UK Shipping only)

Royal Mail deliveries are typically sent by Royal Mail 48 so will normally arrive within a maximum of 2-3 working days. DHL deliveries are typically made the next working day, but some remote areas may require an extra day. If your item has not arrived within 5 working days on either service then please contact us by email hello@ktmdirect.co.uk

All in stock orders placed up until 9.00am are dispatched the same working day. Any in stock orders placed after 9.00am may not be dispatched until the next working day.

*PLEASE NOTE: FREE SHIPPING TERMS ARE FOR MOST UK MAINLAND POSTCODES, WITH THE EXCEPTION OF SOME RURAL SCOTTISH POSTCODES, SCOTTISH HIGHLANDS, NORTHERN IRELAND AND UK ISLANDS.

Returns Information

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@ktmdirect.co.uk. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@ktmdirect.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.